Contact Zivaro Kids
Have a question about Zivaro Kids, early access, age groups, devices, or website information? Choose the relevant contact option and tell us how we can help.
For questions about the product, early access, suitable device, privacy, accessibility or collaboration, you can write toinfo@zivaro.kids or call+972 52-886-4940. The form on the page prepares a neat mail message and opens it in your mail app for checking and sending.
Zivaro Kids contact information
For issues that require documentation, such as cancellation, privacy or accessibility, it is recommended to contact in writing and save the message sent.
Phone
for a direct call during reasonable business hours
Business details
Balhadza Tamzi, authorized dealer 316924265
69 Chafetz Haim, Apartment 6, Petah TikvaSometimes the answer is already waiting on the appropriate page
Shortcuts before sending a message
Early AccessInformation about joining and leaving details to receive an update
FAQAnswers about ages, devices, activities and usage
Cancellations and RefundsThe way to submit a cancellation request and the information that needs to be attached
privacy and cookiesUse of details, rights and cookie settings on the website
accessibilityReport on difficulty and the details that should be noted in the app
What's in Zivaro?Map of the worlds of activity and ways of playing in the product
Prepare an orderly message
Fill in the details, click the button, check the message that opened in the mail app and only then send.
Questions about contact
So that the appeal arrives ready and clear
Does the form send the message immediately?
No. The button opens a draft in your mail app. You need to check it and press send in the app so that the request reaches us.
What do you do if the mail app does not open?
You can send an email directly to info@zivaro.kids or use the email link at the top of the page. You should specify a full name, subject and a short description of the request.
Where do you join early access?
Joining is done on the early access page, where the latest information and the dedicated registration form appear. The contact form does not replace it.
How do I send a cancellation request?
It is recommended to write to info@zivaro.kids with the title "subscription cancellation request" and attach the name of the purchaser, the email used for the purchase and an order or invoice number if any. All details appear in the cancellation policy.
What information should be attached to a technical question?
State the device type, operating system, page or activity where the problem occurred and what you tried to do. A screenshot can help, as long as it doesn't reveal unnecessary personal information.
How do you report an accessibility problem?
You can select "accessibility" in the form and specify the page address, the action you tried to perform, the device, the browser and the assistive technology if relevant.
Can I contact you regarding cooperation?
Yes. Choose "cooperation" and briefly explain who you are, what the idea is and who it is for. It should not be assumed that an app constitutes an agreement or commitment to cooperation.
When is it better to contact in writing rather than by phone?
A cancellation, privacy, accessibility or request that requires tracking is best sent in writing and keep a copy. You can call for a general question, but we may ask for a written summary.
Want to send a quick question now?
You can open a message directly to info@zivaro.kids. To reserve a spot on the experience list, go to the early access page instead.